If you are concerned about whether your employees are giving proper customer service, are knowledgeable about your product line or are following sales procedures, a mystery shop can be done. Our Mystery Shop Program uses professionally trained “shoppers” to pose as customers and evaluate how your employees perform based on a certain set of criteria. For more complete information we also shop your competitors to see how you compare to the competition. Management can use this information to develop training guidelines, set sales quotas and services standards, or make other strategic decisions.